The best way to determine if an application has been profitable to your organization is to understand the usage of it. Analytical statistics are an invaluable functionality of Engage Live Assist. This article provides an overview of:
- Workflows Dashboard, and
- Validations Dashboard.
Workflows Statistics
The best way to determine if an application has been profitable to your organization is to understand the usage of it. Analytical statistics are an invaluable functionality of Engage Live Assist. This article provides an overview of:
- Workflows Dashboard, and
- Validations Dashboard.
MORE INFO: What is a Workflow? |
The Workflow Statistics provide insights into the effectiveness of Workflows as instructional materials by showing the number of times workflows have been used, including stats for fully completed flows and flows with early exit.
1. Completed Workflows: defines the section of the pie chart based on the number of Workflows that have been initiated and completed successfully over a course of time.
2. Workflows with Early Exit: defines the section of the pie chart based on the number of Workflows that have been initiated but were dropped on a certain step over a course of time.
3. This section displays top 10 Validations based on the number of times they have been initiated, along with the Workflow name.
For more information on Workflow Statistics refer to this article.
Validations Statistics
MORE INFO: What is a Validation? |
Engage Live plays a major role in warning and correcting the user to enter appropriate data. The Validation Statistics indicate the number of times Validations are executed, including stats with Data Corrections and Data Warnings (refer to the screenshots for reference).
1. Data Corrections: defines the section of the pie chart based on the number of Validation rules that have been triggered by incorrect user entries over a course of time.
2. Data Warnings: defines the section of the pie chart based on the number of Validation rules that have been displayed as warning messages over a course of time.
3. This section displays top 10 Validations based on the number of times they have been triggered by the user input, along with the Validation name.
For more information on Workflow Statistics refer to this article.
MORE INFO: What is a Workflow?
The Workflow Statistics provide insights into the effectiveness of Workflows as instructional materials by showing the number of times workflows have been used, including stats for fully completed flows and flows with early exit.
1. Completed Workflows: defines the section of the pie chart based on the number of Workflows that have been initiated and completed successfully over a course of time.
2. Workflows with Early Exit: defines the section of the pie chart based on the number of Workflows that have been initiated but were dropped on a certain step over a course of time.
3. This section displays top 10 Validations based on the number of times they have been initiated, along with the Workflow name.
For more information on Workflow Statistics refer to this article.
Validations Statistics
MORE INFO: What is a Validation? |
Engage Live plays a major role in warning and correcting the user to enter appropriate data. The Validation Stats indicate the number of times Validations are executed, including stats with Data Corrections and Data Warnings. (see screenshots below for reference).
1. Data Corrections: defines the section of the pie chart based on the number of Validation rules that have been triggered by incorrect user entries over a course of time.
2. Data Warnings: defines the section of the pie chart based on the number of Validation rules that have been displayed as warning messages over a course of time.
3. This section displays top 10 Validations based on the number of times they have been triggered by the user input, along with the Validation name.
